Systems & Planning

  • The Discount Trap: Why Constant Sales Are Killing Premium Brands

    In the last 2 weeks alone I’ve had three brand owners come to me, all with the same story. They’ve been told by marketing “experts” that every single EDM, every Meta ad needs a discount incentive. Every website needs a countdown timer or some other kind of FOMO bells and whistles. One of them showed […]

  • Is Your 2026 Plan Starting in the Wrong Place?

    January is supposed to be about planning. It’s goal-setting season. It’s “new year, new you” energy. It’s the time when every business podcast – including, historically, this one – tells you to set your revenue targets, map out your marketing calendar, and basically plan your way to world domination. And look, I’m not going to […]

  • How Your Creative Content Helps Achieve Your Ecommerce Growth Goals

    How Your Creative Content Helps Achieve Your Ecommerce Growth Goals

    Can we talk about the elephant in the room? You know the one. It’s that nagging feeling every time you open Instagram or check your ads manager. The constant, relentless need to produce fresh creative content – photography, videos, graphics, captions – when none of that is actually your core skill set. You got into […]

  • Why Meta’s New Rules Are Killing Your Ads (And What Smart Brands Do Now)

    If you’ve been running Meta ads and feeling like something fundamental has shifted – like you’re suddenly playing a completely different game – you’re not imagining it. Meta has essentially staged an algorithm coup, and a lot of brands are scrambling. So what’s happening? And what should you do about it? Most brands are going […]

  • What True Omnichannel Marketing Looks Like for Brands in 2025 (And Why So Many Get It Wrong)

    Today, the final episode in this mini-series, we’re tackling something that every brand thinks they’re doing, but honestly? Most are getting spectacularly wrong. And frankly – I’ve had so many conversations in recent weeks where pretty much every single brand is making this mistake. We’re talking about true omnichannel marketing in 2025. Most brands think […]

  • Data-Driven Success: How to Hit Your 2025 Ecommerce Growth Goals

    It’s the start of the new year, and I know many of you are in planning mode, setting ambitious goals for 2025. It’s a time of excitement but also some uncertainty.  As I record this episode, Mark Zuckerberg has just announced that Meta will be removing fact-checking and a whole lot of policies on their […]

  • How A Giveaway Can Help You Sell More Product In Your Online Store

    There are a tonne of things you can do to help grow your customer base in your eCommerce business.  Strategies that increase credibility and trust, like social proof, media coverage, awards or being stocked in well-known retail stores. Or risk-reversal strategies like money back guarantees, free shipping and the like. But, what about running a […]

  • How to write a simple business plan

    How to write a simple business plan

    & make the next 12 months your best year yet! Here’s the thing: If we don’t set the course for our business (or ourselves personally) by documenting a business plan, we’ll end up meandering all over the place and operating in a very reactive manner. As the Cheshire Cat said to Alice in Wonderland, if […]

  • How Your Creative Content Helps Achieve Your Growth Goal

    How Your Creative Content Helps Achieve Your Growth Goal

    One of the biggest frustrations a lot of eCommerce brands struggle with is the constant need to produce creative content. Typically, photography, graphic design and copywriting is not a core skill set, and so it becomes a time-consuming chore frequently procrastinated over. But if you find yourself always on the back foot, trying to produce […]